I visited Rapido last week because of their coupon in the flyer. The coupon advertised a synthetic oil change for most cars for $49.95, and a standard oil change for $24.95. I needed an oil change on both of my vehicles, so I called in advance to verify that the coupon would work for both our MINI Cooper and Kia Sorrento. After I brought the first vehicle in to be serviced, I was told they could not do the synthetic oil change on my car for the advertised price, and it would cost about $30 extra, and because I had my wife following with our newborn in the car, I opted to leave my car for service versus shopping around. I don't know why this was not clear over the phone when I asked if the MINI qualified, but whatever: strike one. When I returned alone to swap out the Sorrento for the MINI, I asked again does the Sorrento qualify for the advertised price on the oil change? I was told "Yes", and then after I swapped vehicles and returned home, received a phone call stating, "well, we didn't realize that it had a cartridge filter and this and that so it's going to be more like $39." I was not letting that happen twice in one day, so I politely told them to not do the service, that I would pick up my other vehicle and take it somewhere that will actually change the oil for $25. Fast forward one week. I take the Sorrento to a place that not only has you in-and-out in 5 minutes, but actually charges $25. The first thing they ask me when they open the hood, "when was the last time someone touched your oil filter?" I replied "last week, but I wouldn't let them do the service because they tried to upcharge me twice in the middle of service." Well, guess what. Engine oil is leaking everywhere, it's all over the engine, because whoever looked at your oil filter last week did not fit the o-ring back correctly. Fortunately, it was caught in time and the worst part was that the entire engine was a mess. Had it not been caught, the engine could've seized causing severe damage to the car. THE BOTTOM LINE: I don't really care whether this was done through CARELESSNESS or VINDICTIVENESS - it is unacceptable. I would like to add, which I meant to do weeks ago but life has gotten in the way, I did let Rapido service my MINI Cooper for a synthetic oil change prior to the aforementioned fiasco (as stated above), and ever since, my CHECK ENGINE light has been on. It is not the gas cap, or the air filter, and could possibly be a coincidence, but since I have only owned this car for under 15,000 miles, that is not likely the case. Thanks, Rapido!
Hi Michael. I’m Roberto owner of Rapido repair. I see that you are upset with us due to the price of the oil change. And also the leak in your Kia. I try to call you today to see what happend but could not reach you Pls call me at 727-544-3999 let me see if I can help you in any way posible.
- Rapido Repair